Terms & conditions

By accessing or using any part of our site, you agree to the terms and conditions below. If you disagree with any part of the terms, please stop using our site immediately.


We take your privacy seriously. Our policy is to treat your privacy in line with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA) and the NSWHealth Records & Information Privacy Act 2002 (HRIPA). We hold personal information about our customers, staff, contractors, and other people who may contact us.

Find out more about how we protect your Privacy.


We understand you may be concerned about online transactions. Our online security is based on proven international standards. We use 128 bit encryption on transactions supplied through our third party Certification Authority, Verisign. You’ll complete any transactions that require credit card payments on a secure server with our banking partner. We don’t hold any credit card details or private information on our website.

Information & Content

We make our website available for information purposes only. Although we aim to update it regularly, information and content may not be up to date at any given time and is subject to change without notice.

External Sites
For your convenience, our website includes hyperlinks to sites controlled and operated by other parties. Be aware that external sites, and their content, are often governed by their own protocols and standards. We urge you to learn more about them. We haven’t approved, recommended or endorsed any external sites or the information, products or services they provide or offer. We make no representations or warranties about any content included on any external site.

No warranties or representations

To the extent permitted by law, the information and content on our website (including any external site hyperlinked from our site) is provided “as is”. We make no representations or warranties that it is:
accurate, reliable, complete or current fit for purpose free from errors, omissions or defects.

No liability
To the extent permitted by law, You’re responsible for assessing the accuracy, reliability and completeness of any information on our website (including any external site hyperlinked from our website)
we don’t accept any responsibility or liability for any injury, loss, damage, cost or expense you might incur by accessing, using or relying on the information on our website (including any site hyperlinked from our website).

Governing Law
The proper law of this website is the law of New South Wales, Australia.

Our website contains a range of items that belong to us and are protected by copyright law under the Copyright Act 1968. This includes:

  • information
  • data
  • documents
  • pages
  • images (including the Sydney Water logo and other registered trademarks)
  • audio files
  • videos.

We encourage the availability and exchange of public information. You may copy, distribute, display and download the material on our website for any non-commercial purposes. However, you must include the copyright notice “© Sydney Water” with any material you use.

This permission doesn’t extend to copyright of any materials on our website that are owned by others. You must get our written permission before you:

  • charge others to buy or access our materials
  • include all or part of our materials in advertising, or products or services for sale
  • modify our materials.

To ask for our permission, please contact us.If you use any of our copyright material for commercial purposes without our permission, we may start an action for breach of copyright.

We’ll refund application fees to you within 30 days of purchase if:
we’ve over charged you you’ve duplicated your order.
We’ll process refunds within seven working days to the same card used for the original payment. We won’t refund if you’ve selected the wrong property or the wrong product.

Find out more information